Warranties & Refunds

Thank you for shopping at Caitlin's Crafty Creations.
If you are not entirely satisfied with your purchase, we're happy to help.
Our products can be returned within 60 days of the original purchase of the product.
A new product may be exchanged for another product or returned for a refund.

Before you return a product, please ensure that:
To obtain a Return Merchandise Number (RMN), contact us:
Send the product with the receipt or proof of purchase and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

PO Box 1448, Wangara WA 6947

Postal charges

Postal charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of postage and for the risk of loss of or damage to the product during posting, both to and from Caitlin's Crafty Creations.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

How to Take Care of Your Jewellery

Special care should be taken when wearing your Silverado jewellery.

Please bear in mind that although we offer a 6 months guarantee on our custom made jewellery, inappropriate wearing of your jewellery can cause damage and may void your guarantee.

• Dropping your jewellery could cause the beads to break, particularly Murano glass beads.
• Vigorous activities can put your bracelet and beads under duress.
• Excess exposure to water should be avoided.

To ensure your jewellery always looks its best, please observe the following cleaning method:

• Use a soft cloth or a jeweller’s polishing cloth.
• Rub each piece gently.
• Store separately from your other jewellery.
• Do not use chemicals or toothpaste.

What is the Correct Length of a Bracelet?

This is entirely up to you, the consumer. Please consider the following:

• Before you start adding beads and charms, try on the bracelet.
• The bracelet should hang below your wrist, resting above the thumb. (The position will sit approximately 1/3rd of the length of your hand)
• An indication is that a 20cm bracelet can hold approximately 18 – 20 beads & charms.
• Depending on the length of choice, beads and charms can be added as you wish.
• Once you start adding beads & charms, the aesthetics of the bracelet will become apparent.
• More beads will result in a tighter fit, less beads, in a more flexible effect.

Threading the Beads

In order to thread your beads correctly, please consider the following:

• The core of each bead has a unique bump system.
• Three bumps are strategically placed along each chain.
• Ensure that the bead is lined up straight before attempting to thread your bracelet.
• Gently turn your bead over the thread.
• If the bead gets stuck, realign your bead and re thread.

Please do not use force as this will cause unnecessary frustration.